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FAQ's

Are your products Vegan?

Indeed!

Are they cruelty free too?

Yes, we are currently awaiting leaping bunny certification!

When will my order be shipped?

All orders are shipped within 2-4 business days. Once your order is despatched, you will receive a shipping confirmation via email with your tracking number.

 

How long will my order take arrive?

All of our products are sent via Royal Mail so times do vary.

UK orders typically take 1-5 business days to arrive. 

International orders take between 10-21 days. 

If your order has not arrived within the timeframe stated above, please contact us at info@rivehrcosmetics.com

What is your returns policy?

As a valued customer, we are more than happy to replace any item that may have got damaged during shipping. Please could you email us at info@rivehrcosmetics.com within 5 days of receiving your item.

We are unable to offer any refunds, returns or exchanges for any other reason, as all of our products are handmade. 

FURTHER DETAILS

Once your order has been dispatched you will receive an automated email with details on how to track your order through the "my account" section. If you have any questions on the status of your order please do not hesitate to contact us at info@rivehrcosmetics.com , but please do allow 3 full working days before doing so.

Unfortunately we cannot deliver on a Bank Holiday, in this instance please expect your delivery on the next working day.